WOW PASS SALES

 

DOES WONDERLAND ISSUE REFUNDS?

Wonderland does not issue refunds.

 

If an error is made at the time of purchase, a receipt of the purchase should be presented at the Guest Relations booth. Corrections will be made at that time. If the item was purchased using a credit card, the correction will be made to the credit card used or to a WOW Card.  If the item was purchased with cash, the value will be put on a WOW Card. 

 

If an error is found after the customer has left Wonderland’s premises, the customer should notify Wonderland immediately by email at info@wonderlandpark.com. The following information must be included in the email: the customer’s name, last four digits of the credit card, receipt number, date of purchase and a description of what was purchased and what was incorrectly charged. Once the error has been investigated, we will email you with our findings and inform you of what Wonderland can do to solve your problem.

 

Remember, corrections voiding a credit card charge are often very slow to appear on your credit card statement. Banks seem to be very willing to charge a credit card, but they are slower to process credits. Some banks take up to seven days or more to grant the credits. On Wonderland’s side of the transaction, our credit card processor will only deposit the corrected charge.

 

DO YOU ISSUE RAIN CHECKS?
Wonderland does issue Rain Checks, but only on days when weather forces the entire park to close. Once the park closes, Rain Checks are available for pick-up at any gate entrance booth or the Guest Relations booth. You must present your original receipt In order to receive a Rain Check. Rain Checks are not issued after 9 p.m. on weeknights and 8 p.m. on Friday, Saturday and Sundays.

 

ARE GUESTS ALLOWED TO BRING IN COOLERS OR OTHER OUTSIDE FOOD?
Wonderland does not allow outside food or drinks in the park. However, groups renting the Picnic Shelter or Cabanas may bring food to cater members of their party.  Birthday groups are only allowed to bring cakes, cupcakes or cookies into the park.  

PARK REFUND POLICY

 

GUEST RELATIONS

The Guest Relations Booth is located inside the park near the Sky Ride and Texas Tornado.  At Guest Relations a staff member is there to answer any of your questions.  If you have questions you may also contact the Wonderland Office by phone 806-383-0832 or by email info@wonderlandpark.com.

 

STROLLER AND WAGON RENTALS

A limited number of strollers and wagons are available for rental for a minimal charge at the Dip N Dots booth, next to the Big Splash Log Ride.  These are rented at a first come, first serve basis.  Wonderland does not take advanced reservations for rentals of strollers and wagons. Customers will be asked to leave a driver’s license or a set of keys with the attendant to ensure the return of stroller or wagon.

 

FIRST AID

Rudimentary first aid (i.e. band aids) are available at all concessions throughout the park.  Sunscreen, OFF and Tylenol are available for a minimum charge at the Guest Relations booth.  If first aid requires more than a band-aid, come to the Wonderland Office.  Wonderland does not dispense medication.

 

LOST AND FOUND

Lost and Found is located at the Guest Relations booth.  Guests will need to fill out a form describing the item lost and providing contact information.  If the item is found, Wonderland will contact you.  
Sometimes items are found the day they are lost.  If the item cannot be retrieved that day, they may be found by maintenance the following day.  If the item has been lost in a water ride, the item will not be recovered until the water ride is drained.  Wonderland is not responsible for loss or theft of personal property.

 

Please be sure to leave loose articles, i.e. hats, glasses, I phones, cameras, etc. with a non-riding member of your group. Taking these articles with you as you ride is strongly discouraged. Vibrations of the rides may cause items to detach from the guest or damage the item or harm other guests. Guests with hearing and other electronic devices should understand that these items may be damaged by water on water rides. Please take necessary precautions to protect your items, such as putting cell phones in a plastic bag.

 

ATM MACHINES

As Wonderland is a "Cashless Park", Wonderland does not possess an ATM. WOW Cards may be purchased with credit cards. Credit cards may also be used at gate and guest relations booths, at concessions and miniature golf. 

 

RESTROOMS

Our restrooms are accessible to those with disabilities. Wonderland has two locations of restrooms. One set of restrooms is located in the South End of the park, down the ramp just past the Funnel Cake building and behind the Merry Go Round.  The other set is located behind the Concession underneath the Pipeline Plunge and next to the Rattle Snake River Ride. There are restroom signs with arrows to help direct guests to the closest restroom location.

 

PARKING

Wonderland provides FREE PARKING to our guests. Parking spaces for the disabled are located next to both gate entrances. Please do not leave valuables in your car.  Wonderland is not responsible for damage or loss to personal property.  If vehicles are parked blocking access to any drive through gate, owners will be asked to move their cars.  Please do not park in front of these gates, as access is needed throughout operating hours.

 

EMPLOYMENT OPPORTUNITIES

You must be 16 years old to work at Wonderland. You may fill out an Employment Application at www.wonderlandpark.com. For those without access to a computer or the internet, please use a library. Wonderland’s Office is located inside the park behind the Concession, between the Scrambler and the Skeeball building.

GUEST SERVICES

GENERAL PARK POLICIES

 

WEATHER

Wonderland rarely closes due to weather. As safety is our number one priority at Wonderland, we do occasionally close because of severe weather conditions. Depending on the severity of the weather, Wonderland may remain open during a rain shower, may close certain rides, or may close the entire park. Only if the entire park is forced to shut down are Rain Checks issued to customers inside the park. Rain Checks are not issued after 9 p.m. on weeknights and 8 p.m. on Friday, Saturday and Sundays.

 

SECURITY

Wonderland is private property. Except for Wonderland security personnel, Wonderland does not allow firearms or weapons in the park.  We reserve the right to inspect all persons and belongings on Wonderland property. 

 

LINE-CUTTING

Wonderland will eject all customers who cut in line, whether on a ride or in gate and concession lines. Please be courteous to others while enjoying our facility.

 

SERVICE ANIMALS

Wonderland allows service animals into our park. The animal must remain in the owner’s control at all times and must remain on a harness or leash no longer that four feet long. Animals are not allowed on rides at any time.  Owners are responsible for their animal’s behavior and for cleaning and disposing of their animal’s waste.

 

SMOKING

Smoking is not allowed inside the park, except in Designated Smoking Areas which are clearly marked. These areas are: 1) the umbrella across from the Rainbow and next to the Train Station and 2) the umbrella at the Pipe Line Plunge exit. Smoking in children’s areas, entry and ride lines, and other non-designated areas is prohibited.

 

DRESS CODE

Wonderland requests guests dress appropriately for our “family oriented environment.”  Shirts, pants or shorts, and shoes are required to be worn at all times. Swim wear is not to be worn without shirts and shorts while in the park. Clothing with offensive language, pictures, logos or symbols are not permitted.  If clothing is determined by Wonderland staff to be offensive, we will ask you to change into more appropriate clothing. T-shirts are available for purchase at Wonderland’s Souvenir Cart if the customer does not have other clothing available.

 

ALCOHOL AND DRUGS

Alcoholic beverages are not allowed inside Wonderland. Guests have a duty not to ride any amusement ride when under the influence of drugs or alcohol.  Guests under the influence of drugs or alcohol will be required to leave the park.

RIDE SAFETY POLICIES